Tag Archives: customer service

yandex shows us how ALL customer service should be done – by giving a 2000% upgrade #howitshouldbedone

yandex disk shows us how ALL customer service should be done – by giving a 2000% refund / upgrade

An email received from Yandex Customer Support last year :

You have received this message because you use our program,
Yandex.Disk for Windows, and have recently updated it.

Unfortunately, an error was made in one of the latest versions that may,
in rare cases, lead to the crash of your computer’s operating system.

For this reason, we ask you to make sure that you have installed a stable version
of the program on your computer: versions 1.1.8 and later.

We apologize if the program has caused you any problems. It is very important for us
that we keep your trust. That’s why we have completely reviewed the process of
developing and testing our projects in order to avoid such errors in the future.

In order to make up for this error, we have increased the space available to you on
Yandex.Disk by 200 GB.

Stay with us.

so @getsatisfaction the #smn #bmn for improving #cs has just been bought by @spinklr

so @getsatisfaction the #smn #bmn for improving customer service has just been bought by @spinklr

news

old|existing getsatisfaction|sprinklr customers

pixelpipe support

pixelpipe (bmn & smn uploader for androids and firefox) support is available on getsatisfaction if you are having problems with pixelpipe such as it losing tags when uploading to vox.

you can also find some great tips on routing tags at
http://blog.pixelpipe.com/2008/08/30/sending-media-to-individual-pipes-and-groups-of-destinations/

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Maybe I should record my calls for QA purposes ?

Yesterday I phoned one of my broadband suppliers and they said they were "sorry" for the 24 hr outage but that I couldn't cancel my contract until December but would I like a "free" Wi-Fi modem router worth £40 ?

(Stupidly) I slept on the deal and phoned them back today only to told they "never" gave away Wi-Fi routers but they could offer me 25p compensation and that I could "cancel" my account at any time !

I'll be recording my calls for QA purposes from now on ! So make sure you listen for that beep !

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